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Wednesday, January 15

2:30pm EST

Wednesday January 15, 2020 2:30pm - 7:00pm EST
Atrium (3rd Floor)

3:00pm EST

6:00pm EST

50th Anniversary Celebration & Exhibitor Networking
To celebrate IACC's 50th year of serving the commercial collection industry, we decided to shake the dust off of the format of our opening night event. Join us for a fun, interactive evening with plenty of food, open bar and lots of opportunity to catch up with friends and colleagues.

avatar for Barnett & Garcia, PLLC

Barnett & Garcia, PLLC

50th Anniversary Celebration Sponsor Barnett & Garcia, PLLC is a law firm with its principal office located in Austin, Texas and an additional office in San Antonio, Texas. We are a civil litigation law firm with over 50 years of combined legal experience primarily collecting and... Read More →

Wednesday January 15, 2020 6:00pm - 8:00pm EST
Met Ballroom 1

8:00pm EST

Hospitality Suite
avatar for CRF Solutions

CRF Solutions

Hospitality Suite SponsorCRF Solutions was founded in 1991 and is leading provider of commercial debt collections and lien management services, headquartered in Southern California.2051 Royal Ave.Simi Valley, CA 93065(805) 522-3232

Wednesday January 15, 2020 8:00pm - 10:00pm EST
Corporate Lounge
Thursday, January 16

7:00am EST

Thursday January 16, 2020 7:00am - 4:00pm EST
Atrium (3rd Floor)

7:30am EST

7:30am EST

Continental Breakfast & Exhibitor Networking
Thank you to our Breakfast Sponsors!

Breakfast: Commercial Law League of America (CLLA)
Bloody Mary Bar: Gaba Guerrini Law

avatar for Commercial Law League of America (CLLA)

Commercial Law League of America (CLLA)

Thursday Continental Breakfast Sponsor3005 Tollview DrRolling Meadows, IL 60601-5903(847) 483-6400
avatar for Gaba Guerrini Law

Gaba Guerrini Law

Attendee Gift SponsorBloody Mary Bar SponsorDebt Collections and Judgment Enforcement. Anywhere in California.8583 Irvine Center Drive, Ste. 500Irvine, CA 92618(888) 391-1228

Thursday January 16, 2020 7:30am - 8:30am EST
Met Ballroom 1

8:30am EST

9:00am EST

State of the Industry
One industry. Many perspectives. In this session, you will hear about the top collection industry priorities and concerns from the varied perspectives of ACA International, The Commercial Law League of America, The International Association of Commercial Collectors, The National Creditors Bar Association, and The Receivables Management Association.

avatar for Mark Neeb

Mark Neeb

CEO, ACA International
Mark Neeb is ACA International’s chief executive officer. He has nearly 40 years of corporate strategy experience, including 28 years specifically working in the credit and collection industry.Throughout his career, Neeb has been very active in the collection industry. He chaired... Read More →
avatar for Jessica Hartmann

Jessica Hartmann

Executive Director, International Association of Commercial Collectors, Inc.
avatar for Phil Lattanzio

Phil Lattanzio

Executive Director, Commercial Law League of America
Phil Lattanzio is the Executive Vice-President of Commercial Law League of America and the President and Chief Operating Officer of Tollview Management Group, an association management company.In addition to managing CLLA, Lattanzio manages the largest affiliate within the National... Read More →
avatar for Jan Stieger

Jan Stieger

Executive Director, Receivables Management Association International
Jan Stieger, CAE, a 30-year veteran of association management, serves as Executive Director of Receivables Management Association International (RMAI), the trade association representing 550 member organizations in the accounts receivables industry. Jan brings a wealth of experience... Read More →
avatar for Elizabeth (Liz) Terry

Elizabeth (Liz) Terry

Executive Director, National Creditors Bar Association
Elizabeth C. “Liz” Terry is Executive Director of National Creditors Bar Association (NCBA). As a business development and relationship management strategist, she has a decade-plus record of igniting and sustaining lucrative partnerships with C-level executives at Fortune 1000... Read More →
avatar for Tony Terry

Tony Terry

President, CRF Solutions
Tony began his career in the collection industry in 1986. He co-founded CRF Solutions in 1991 and has been president of the company since 2005. He has helped build the company into a leading provider of accounts receivable services to the commercial credit industry. He has served... Read More →

Thursday January 16, 2020 9:00am - 10:00am EST
Met Ballroom 2-4

10:00am EST

Diamond Sponsor Presentation - Bridge Capital Partners
Special thank you to one of our 2020 Diamond Sponsor, Bridge Capital Partners!

avatar for Bridge Capital Partners

Bridge Capital Partners

2020 Diamond SponsorName Badge SponsorBridge Capital Partners is a payment processing company that specializes in servicing the Collections Industry. Bridge has operated in the ARM space for over seven years. Our main goal is to make your payment solution more efficient and cost-effective... Read More →

Thursday January 16, 2020 10:00am - 10:10am EST
Met Ballroom 2-4

10:10am EST

Exhibitor / Sponsor Showcase
Thursday January 16, 2020 10:10am - 10:20am EST
Met Ballroom 2-4

10:20am EST

Morning Break and Exhibitor Networking
avatar for ALWADI Holding

ALWADI Holding

X3 Tower, Level 27, Office #2703, Jumairah Lake TowersDubaiUnited Arab Emirates

Thursday January 16, 2020 10:20am - 11:00am EST
Met Ballroom 1

11:00am EST

Keynote: Keep On Pushing
Come and be entertained, motivated and re-energized to keep on pushing your game to the next level while making an impact on your teams and ultimately your clients.

Our keynote speaker, three-time Jamaican bobsled Olympian Devon Harris, will show you how to Keep On Pushing. Illustrating his presentation with his improbable story of a road that took him from the violent ghettos of Kingston, Jamaica; to the prestigious Royal Military Academy Sandhurst in England; to the Olympics; to the hit Disney film Cool Runnings, he will show you that through personal effort, teamwork, passion, a sense of purpose and persistence, you can achieve success in the challenging, dynamic environment in which you work. You will be inspired to acquire new skills, and to learn new strategies and technologies. You will be motivated to apply your current knowledge and experience in ways that allow you to grow personally, improve day to day job performance, as well as enhance team and organizational results.

avatar for Devon Harris

Devon Harris

Devon Harris & Associates
Born on Christmas Day, 1964 and raised in a violent ghetto environment in Kingston, Jamaica, the greatest gift Devon Harris ever received was the belief that a positive attitude and a never say die philosophy would carry him farther than a sense of injustice and a heart filled with... Read More →

avatar for Applied Innovation, Inc.

Applied Innovation, Inc.

2020 Diamond SponsorKeynote Speaker SponsorApplied Innovation offers solutions designed to increase the bottom line of receivables management organizations. Client and consumer facing software solutions allow you to take control of your business processes through automation and increased... Read More →

Thursday January 16, 2020 11:00am - 12:00pm EST
Met Ballroom 2-4

12:00pm EST

Diamond Sponsor Presentation - Applied Innovation, Inc.
Special thank you to one of our 2020 Diamond Sponsors, Applied Innovation, Inc.!

avatar for Applied Innovation, Inc.

Applied Innovation, Inc.

2020 Diamond SponsorKeynote Speaker SponsorApplied Innovation offers solutions designed to increase the bottom line of receivables management organizations. Client and consumer facing software solutions allow you to take control of your business processes through automation and increased... Read More →

Thursday January 16, 2020 12:00pm - 12:10pm EST
Met Ballroom 1

12:10pm EST

Attendee & International Lunch & Network with Exhibitors
avatar for Totz Ellison & Totz, P.C.

Totz Ellison & Totz, P.C.

Thursday Lunch Sponsor2211 Norfolk St Ste 510Houston, TX 77098-4048(713) 275-0303

Thursday January 16, 2020 12:10pm - 1:10pm EST
Met Ballroom 1

1:10pm EST

How to Leverage the Triadic System – Viewpoints From All Three Sides of the Table
The “Triadic System” is a phrase familiar to all in the IACC. Some say the Triadic System is antiquated. Some say the Triadic System is dead. Some say the Triadic System is priceless. So which is it? This session will present the Triadic System of today’s collection world. The panelists, Law List Members, Collection Attorneys and Agencies will address some of the realities of the Triadic System, why and how it works and why it is an invaluable tool for all members of the IACC.

avatar for Wanda Borges

Wanda Borges

Attorney, Borges & Associates, LLC
Wanda Borges, Esq. is the principal member of Borges & Associates, LLC, a law firm based in Syosset, New York. For more than thirty years, Ms. Borges has concentrated her practice on commercial litigation and creditors’ rights in bankruptcy matters, representing corporate clients... Read More →
avatar for Nancy Hamilton

Nancy Hamilton

Publisher, American Lawyers Quarterly
Nancy Hamilton has more than 40 years experience in the collections industry with the American Lawyers Company, publisher of the American Lawyers Quarterly (ALQ), which has been the leading list of collection attorneys since 1899. As a law list publisher, her primary function is to... Read More →
avatar for Robert Ingold

Robert Ingold

President, Commercial Collection Corp. of NY
Robert Ingold, a member of the IACC Board of Directors, is currently president and CEO of Commercial Collection Corp of NY Inc., where he's been employed since 1979. The agency has been in business since 1962, involved predominantly in the commercial collection market. Robert recently... Read More →
avatar for Kevin Posen

Kevin Posen

President/Managing Partner, Teller, Levit & Silvertrust, P.C.
Kevin E. Posen graduated from Loyola University of Chicago  with a Bachelor of Arts Degree in 1983. He received his Juris Doctor degree in 1990 from The John Marshall Law School of Chicago . He was admitted to the Illinois State Bar in 1990 and subsequently to the Federal Trial Bar, United States District Court, Northern District of Illinois in 1991, the Central District in 2011 and Southern District in 2015. He is the President and Managing Partner of the law firm... Read More →
avatar for Gary Tier

Gary Tier

President & Publisher, The Forwarders List of Attorneys
Gary is the Publisher of The Forwarders List of Attorneys (FLA), a leading directory of law firms specializing in Creditors’ Rights Law. He oversees the daily operations of FLA. Gary has served in numerous leadership roles and been on dozens of committees to help organizations throughout... Read More →

Thursday January 16, 2020 1:10pm - 2:05pm EST
Met Ballroom 2-4

2:05pm EST

Exhibitor / Sponsor Showcase
Thursday January 16, 2020 2:05pm - 2:15pm EST
Met Ballroom 2-4

2:15pm EST

Successful Succession Planning Starts Today
Succession planning must be treated as an ongoing, essential process that needs to be baked into the fabric of the organization. Otherwise, the organization will be less likely to grow, attract top talent, and—for for-profit organizations—attain its highest-possible valuation. Also, leaders and managers will not have the leverage they need to focus on strategic issues rather than constantly fighting fires and immediate crises. During this presentation participants will learn a comprehensive succession planning process.

avatar for Sandra Long

Sandra Long

CEO, Achievements Through Coaching
Sandra has worked in and with a variety of industries including; Oil and Gas, Wholesale Distribution, Credit Collections and Health Care, with clients ranging from Fortune 200 to dynamic startup organizations. As part of her leadership development portfolio, Sandra has designed and... Read More →

Thursday January 16, 2020 2:15pm - 3:00pm EST
Met Ballroom 2-4

3:00pm EST

3:30pm EST

Collections AI and Automation is Not Science Fiction or Future Tech
Technology is continuously revolutionizing the industry. Automation and Artificial Intelligence are part of the current wave of technology advances defining a new frontier for the industry. In this session, you will hear from vendors providing this tech and agencies implementing it. The panel will explore the applications for and benefits of automation and AI in collections and debt servicing as well as questions an agency or law firm should be asking before adopting a new platform.

avatar for Joe Batie

Joe Batie

Chief Commercial Officer, Caine & Weiner
With 32 years of ARM experience, most of which has been on the executive level, Joe is well familiar with the executive management requirements of a successful enterprise, which includes strategic planning, business process design, re-engineering & automation, performance management... Read More →
avatar for Brad Lohner

Brad Lohner

President & CEO, Priority Credit Management Corp.
Credit checksOutsourced receivable managementLiensCommercial debt recoveryAutomated receivable management (SaaS)
avatar for Kirby Miller

Kirby Miller

Sales Director, Interactions
Kirby Miller is Sales Director at Interactions, the Conversational AI product supporting the International and Domestic Commercial and Consumer Accounts Receivable industry.For the past 3 years and counting, Kirby serves as a Committee Member to Northeast Debt Collection Expo... Read More →
avatar for Albert Rookard

Albert Rookard

Vice President & COO, Applied Innovation, Inc.
Mr. Rookard has over 30 years of collection industry background. His experience first as a collector, then working his way up the corporate ladder from sales to general management, was invaluable in the creation of Applied Innovation’s various solutions. Albert served as president... Read More →
avatar for Stephen Wolff

Stephen Wolff

Owner, McCarthy, Burgess & Wolff
Steve Wolff, together with Freida Burgess co-founded McCarthy, Burgess & Wolff ("MB&W") in 2000 with 4 employees. Today MB&W's revenues are in excess of $26mm and employs over 300 staff members; with offices in Cleveland and Tulsa, Oklahoma. MB&W's revenue is made up of approximately... Read More →

Thursday January 16, 2020 3:30pm - 4:30pm EST
Met Ballroom 2-4

6:00pm EST

IACC Special Event: Ball & Chain
Join IACC and your colleagues in the fun of Miami nightlife at Ball & Chain. Ball & Chain was formerly a gambling den, mobster-owned club and jazz venue hosting luminaries like Billie Holiday from the 1930s–1950s, this storied nightspot reemerges in Little Havana once again, embracing its colorful past with a 1930s-inspired design countered by modern-day music acts. We will enjoy dining, drinks, music and see the history of the area. The cost of this event is included with your full convention registration. Guest tickets may be purchased separately.
  • Transportation is on your own.
  • Special event ticket and photo ID are required to enter.
  • Attendees 21+ are welcome to stay at Ball & Chain after the event.
Check out the venue at https://ballandchainmiami.com/.

Thank you to our Special Event Sponsors!
Cigar Roller: Interactions
Food: Law Offices of Gary A. Bemis
Open Bar: Teller, Levit & Silvertrust, P.C.
Entertainment: TCM Egypt

avatar for Interactions


Special Event: Cigar Roller SponsorsInteractions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products... Read More →
avatar for Law Offices of Gary A. Bemis

Law Offices of Gary A. Bemis

Special Event: Food Sponsor12155 Magnolia Ave Ste 9BRiverside, CA 92503-4905(951) 588-2080
avatar for TCM Egypt

TCM Egypt

Special Event: Entertainment SponsorTCM Egypt is a stock company operate from Egypt for more than 17 years served clients in the Middle East and North Africa. We do Debt Recovery, Business Diligence, Skip Tracing, Insurance Fraud Investigation, Legal Document Serving, Trade Mark Protection... Read More →
avatar for Teller, Levit & Silvertrust, P.C.

Teller, Levit & Silvertrust, P.C.

Special Event: Open Bar SponsorFull service creditors rights law firm serving the commercial collection industry for 98 years.18 South LaSalle StreetChicago, IL 60603(312) 948-4908

Thursday January 16, 2020 6:00pm - 9:00pm EST
Ball & Chain 1513 S.W. 8th Street, Little Havana, FL 33135
Friday, January 17

7:45am EST

Continental Breakfast & Exhibitor Networking
avatar for Relin, Goldstein & Crane LLP

Relin, Goldstein & Crane LLP

Friday Continental Breakfast Sponsor28 E Main St Ste 1800Rochester, NY 14614-1936(585) 325-6202

Friday January 17, 2020 7:45am - 8:45am EST
Met Ballroom 1

8:45am EST

Focus on Cyber Security
Stories of cyber security hacks, attacks and ransoms continue to fill our newsfeed on a regular basis. This session will place a focus on what we can learn from recent events in order to ensure greater cyber security defenses. We will discuss best practices regarding: Incorporating data security into technology decisions, establishing expectations with vendors as well as trending compliance frameworks.

avatar for Leslie Bender

Leslie Bender

Chief Strategy Officer & General Counsel, BCA Financial Services, Inc.
Leslie Bender, IFCCE, CIPP/US, CCCA, CCCO, is a corporate executive and an attorney in the fields of consumer financial protection law and privacy compliance. With over thirty years of practice, Ms. Bender handles compliance, regulatory, transactional, and legal matters for hospitals... Read More →

Friday January 17, 2020 8:45am - 9:45am EST
Met Ballroom 2-4

8:45am EST

9:45am EST

Exhibitor / Sponsor Showcase
Friday January 17, 2020 9:45am - 10:00am EST
Met Ballroom 2-4

10:00am EST

Hot Topics in the Commercial Collection Industry
An annual highlight of the IACC Convention, Hot Topics is one of the most anticipated sessions each year. This is your opportunity to share, learn and debate with your peers about industry challenges, best practices and the most ingenious ideas that are revolutionizing commercial collections. This is a "can't miss" interactive session!

avatar for Greg Cohen

Greg Cohen

CEO & President, Caine & Weiner
As the President & CEO, Greg oversees the daily operation of Caine & Weiner's national network of full service, state-of-the-art collection centers. With 30 years of experience in corporate administration, alliance partnerships, customer service, business development and vendor relations... Read More →
avatar for Randy Frazee

Randy Frazee

President, BARR Credit Services, Inc.
Randy Frazee, CEO of BARR Credit Services, has over 23 years’ experience in the commercial collections industry. He began in 1998 in the family room of his home. Over the last eight years Randy has acquired six agencies and has grown to 75 employees, servicing clients worldwide... Read More →

Friday January 17, 2020 10:00am - 11:00am EST
Met Ballroom 2-4
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